Return & Refund Policy

Thank you for shopping with us! In Balsa Nutrition We strive to provide the best products and services. If you are not satisfied with your purchase, please review our policy below:

1. 1. Return Period

You can return products within 14 days from the date of receipt. Products must be in their original condition and unused.

1. 2. Return Conditions

• • • The packaging must be sealed and unopened.
    • All items must be in their original condition, including packaging and labels.
    • Proof of purchase (invoice or receipt) must be provided.
    • All items are inspected upon receipt by our quality assurance team, if the above criteria are not met, we are unable to issue a refund, and items will be returned to the customer at their expense.

1. 3. exchanges (if applicable)

• • • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

1. 4. Return Process

• • • Email us to notify us of your intention to return.
    • We will provide you with detailed instructions on how to return the product.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

1. 5. Refunds

• • • Refund requests will be processed within 7-10 business days of receiving the returned product.
    • Refunds will be issued using the same payment method used for the purchase.
    • You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

1. 6. late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

1. 6. Shipping Fees

• • • Original shipping fees are non-refundable.
    • The customer is responsible for return shipping costs unless there was an error in the order (e.g., damaged or incorrect product).

1. 8. Customized or Discounted Products

• • • Customized or discounted products cannot be returned.

Thank you for choosing BALSA NUTRITION, and we hope you enjoy your shopping experience. If you have any other questions or need help, please don’t hesitate to contact our customer support team.